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Allianz’s claims service receives external recognition

Press release   •   Oct 02, 2018 09:45 BST

Graham Gibson, chief claims officer

Allianz Insurance’s claims service has received the Gracechurch marque for ‘outstanding quality‘, which recognises commitment to exceptional customer service.

The acknowledgement, announced in Gracechurch’s Mid-Market Claims Report, is an industry benchmark study based on the views of specialist claims brokers and independent research.

The marque recognises industry excellence based on customer satisfaction. On a ten-point scale of net satisfaction, Allianz was awarded seven or higher by 95% of those surveyed. The report is a leading independent study on insurers’ commercial claims performance, taking into account the views of more than 250 brokers over a 12-month period.

One quarter of those specialist claims brokers awarded Allianz either nine out of ten, or full marks, receiving the best scores in questions focussing on communication and empathy towards customers.

Allianz’s chief claims officer, Graham Gibson said:

“It is really pleasing that our claims service has been recognised externally by Gracechurch and received its marque for outstanding quality, for the second year in a row. Our claims team continues to do a fantastic job in this uncertain world, providing the best possible service for our brokers.

“This ‘outstanding marque‘ is a visible reminder that our expert claims team are consistent in providing a high quality service”.

In more good news, Allianz has been rated first among industry peers for customer satisfaction in the Gracechurch Report for Quarter Two of 2018, as voted by commercial brokers. This result sees Allianz ahead of other insurers, with 79% of brokers who had experiences Allianz’s service in the past 12 months stating that they’d recommend Allianz for its claims quality and service.

In particular, brokers expressed Allianz as strong on accessibility, speed of service, relationships, and our customer-centric technology.


The information contained in this press release relates to Allianz Insurance plc. Allianz Insurance plc is one of the largest general insurers in the UK and part of the Allianz Group.

The Allianz Group is one of the world's leading insurers and asset managers with more than 88 million retail and corporate customers. Allianz Group customers benefit from a broad range of personal and corporate insurance services, ranging from property, life and health insurance to assistance services to credit insurance and global business insurance. Allianz Group is one of the world’s largest investors, managing over 650 billion euros on behalf of its insurance customers while our asset managers Allianz Global Investors and PIMCO manage an additional 1.4 trillion euros of third-party assets. Thanks to our systematic integration of ecological and social criteria in our business processes and investment decisions, we hold the leading position for insurers in the Dow Jones Sustainability Index. In 2017, over 140,000 employees in more than 70 countries achieved total revenue of 126 billion euros and an operating profit of 11 billion euros for the group.

These assessments are, as always, subject to the disclaimer provided below.

Cautionary note regarding forward-looking statements

The statements contained herein may include prospects, statements of future expectations and other forward-looking statements that are based on management's current views and assumptions and involve known and unknown risks and uncertainties. Actual results, performance or events may differ materially from those expressed or implied in such forward-looking statements.

Such deviations may arise due to, without limitation, (i) changes of the general economic conditions and competitive situation, particularly in the Allianz Group's core business and core markets, (ii) performance of financial markets (particularly market volatility, liquidity and credit events), (iii) frequency and severity of insured loss events, including from natural catastrophes, and the development of loss expenses, (iv) mortality and morbidity levels and trends, (v) persistency levels, (vi) particularly in the banking business, the extent of credit defaults, (vii) interest rate levels, (viii) currency exchange rates including the euro/US-dollar exchange rate, (ix) changes in laws and regulations, including tax regulations, (x) the impact of acquisitions, including related integration issues, and reorganization measures, and (xi) general competitive factors, in each case on a local, regional, national and/or global basis. Many of these factors may be more likely to occur, or more pronounced, as a result of terrorist activities and their consequences.

No duty to update

The company assumes no obligation to update any information or forward-looking statement contained herein, save for any information required to be disclosed by law.


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