Allianz Insurance has appointed Graham Stait to the position of head of claims operations.
In his new role, Graham will be responsible for leading the development and delivery of Allianz’s claims operational strategy, leveraging enhanced people, data and digital capabilities to drive continuous improvement and positive customer outcomes.
In his most recent position as head of supply & experts, Graham was a member of the Claims Management Board and was responsible for overseeing transformational change across Allianz’s Motor Engineering and Claims Investigator functions. He has been responsible for developing a ‘fit-for-future’ motor damage strategy whilst embedding sustainability across Allianz’s supply chain.
Since joining the Allianz graduate programme in 2008, Graham has held a variety of leadership roles across the organisation. In his previous position as claims proposition and change manager, Graham was responsible for delivering improvements to enhance customer experience and streamline claims processes, with a particular focus on digital initiatives, which included a secondment at Allianz’s Global Digital Factory in Munich.
Allianz’s chief claims officer, Graham Gibson said:
“I am delighted to welcome Graham to his new role as head of claims operations. He has been an integral member of our Claims Management Board for the last two years and has a wealth of experience, having held some key leadership positions during his time at Allianz. I have no doubt that he will approach his new position with the same fresh outlook, commitment and enthusiasm.”
About Allianz Insurance:
Allianz Insurance plc is one of the largest general insurers in the UK and part of the Allianz Group.
The Allianz Group is one of the world's leading insurers and asset managers with more than 100 million retail and corporate customers in more than 70 countries. Allianz customers benefit from a broad range of personal and corporate insurance services, ranging from property, life and health insurance to assistance services to credit insurance and global business insurance. Allianz is one of the world’s largest investors, managing around 740 billion euros on behalf of its insurance customers. Furthermore, our asset managers PIMCO and Allianz Global Investors manage almost 1.6 trillion euros of third-party assets. Thanks to our systematic integration of ecological and social criteria in our business processes and investment decisions, we hold the leading position for insurers in the Dow Jones Sustainability Index. In 2019, over 147,000 employees achieved total revenues of 142 billion euros and an operating profit of 11.9 billion euros for the group.
These assessments are, as always, subject to the disclaimer provided below.
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This document includes forward-looking statements, such as prospects or expectations, that are based on management's current views and assumptions and subject to known and unknown risks and uncertainties. Actual results, performance figures, or events may differ significantly from those expressed or implied in such forward-looking statements. Deviations may arise due to changes in factors including, but not limited to, the following: (i) the general economic and competitive situation in the Allianz Group's core business and core markets, (ii) the performance of financial markets (in particular market volatility, liquidity, and credit events), (iii) the frequency and severity of insured loss events, including those resulting from natural catastrophes, and the development of loss expenses, (iv) mortality and morbidity levels and trends, (v) persistency levels, (vi) particularly in the banking business, the extent of credit defaults, (vii) interest rate levels, (viii) currency exchange rates, most notably the EUR/USD exchange rate, (ix) changes in laws and regulations, including tax regulations, (x) the impact of acquisitions including and related integration issues and reorganization measures, and (xi) the general competitive conditions that, in each individual case, apply at a local, regional, national, and/or global level. Many of these changes can be exacerbated by terrorist activities.
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