Press release -
Allianz awarded Gracechurch Service Quality Marque for fifth year in a row
Allianz Insurance is delighted to have been awarded the coveted Gracechurch Service Quality Marque for the fifth year in a row, for its claims service in 2020.
Whilst the Gracechurch Mid Market Claims Report, based on its quarterly surveys of UK Claims brokers/specialists, showed service ratings collapse for some insurers, Allianz’s scores improved across all of its major lines of business – Property, Motor and Casualty.
Graham Gibson, chief claims officer, Allianz Insurance said: “I’m very proud of the work of our team throughout the extraordinary circumstances of 2020. This award reflects the feedback we’re seeing from brokers on a daily basis, recognises the quality of our people and the new technology we are introducing to improve the customer experience. We have further activity underway to help us to continue to improve our service through enhanced communication, consistency and technology.”
Ben Bolton, MD of Gracechurch commented: “In a time of turmoil our view is that this represents a stand-out performance relative to the market, and one that signifies that brokers and customers can confidently rely on the service offered by the Allianz claims teams.”
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About Allianz Holdings plc
Allianz Holdings plc is the non-regulated holding company which owns the principal insurance operations of Allianz SE in Great Britain.
About Allianz
The Allianz Group is one of the world's leading insurers and asset managers with more than 100 million retail and corporate customers in more than 70 countries. Allianz customers benefit from a broad range of personal and corporate insurance services, ranging from property, life and health insurance to assistance services to credit insurance and global business insurance. Allianz is one of the world’s largest investors, managing around 740 billion euros on behalf of its insurance customers. Furthermore, our asset managers PIMCO and Allianz Global Investors manage almost 1.6 trillion euros of third-party assets. Thanks to our systematic integration of ecological and social criteria in our business processes and investment decisions, we hold the leading position for insurers in the Dow Jones Sustainability Index. In 2019, over 147,000 employees achieved total revenues of 142 billion euros and an operating profit of 11.9 billion euros for the group.
These assessments are, as always, subject to the disclaimer provided below.
Cautionary note regarding forward-looking statements
This document includes forward-looking statements, such as prospects or expectations, that are based on management's current views and assumptions and subject to known and unknown risks and uncertainties. Actual results, performance figures, or events may differ significantly from those expressed or implied in such forward-looking statements. Deviations may arise due to changes in factors including, but not limited to, the following: (i) the general economic and competitive situation in the Allianz Group's core business and core markets, (ii) the performance of financial markets (in particular market volatility, liquidity, and credit events), (iii) the frequency and severity of insured loss events, including those resulting from natural catastrophes, and the development of loss expenses, (iv) mortality and morbidity levels and trends, (v) persistency levels, (vi) particularly in the banking business, the extent of credit defaults, (vii) interest rate levels, (viii) currency exchange rates, most notably the EUR/USD exchange rate, (ix) changes in laws and regulations, including tax regulations, (x) the impact of acquisitions including and related integration issues and reorganization measures, and (xi) the general competitive conditions that, in each individual case, apply at a local, regional, national, and/or global level. Many of these changes can be exacerbated by terrorist activities.
No duty to update The Allianz Group assumes no obligation to update any information or forward-looking statement contained herein, save for any information we are required to disclose by law.
