Press release -
Allianz Claims appoints process and improvement manager
Allianz Claims has appointed Chantelle Carroll to the newly created role of process and improvement manager, in charge of a team driving new technologies, innovation, and improving processes that foster personalised claims solutions.
Chantelle joined Allianz earlier this month from the Eden Motor Group, where she was business change manager. Prior to this, she held claims management roles at LV=, RSA and Esure, building a wealth of insurance experience and management skills.
Chantelle now leads the Process, Performance and Planning (PPP) team at Allianz Commercial and reports to head of claims strategy and customer experience Margaret Scott.
“The PPP team is instrumental in driving improvements to our processes and service, both internally and for our customers,” comments Margaret Scott. “In her new role, Chantelle will help to drive innovation and change, supporting us to continue delivering excellent service.”
Chantelle Carroll adds: “This is an exciting role and I am excited to join Allianz at this time of change. Many new technologies are available, from image recognition to machine learning, but how can they help us better process claims and deliver a best in industry service to our customers? We will be focussing on how we can utilise technology to support our claims handing colleagues to deliver an exceptional customer journey”
About Allianz Holdings plc
Allianz Holdings plc is the non-regulated holding company which owns the principal insurance operations of Allianz SE in Great Britain including Allianz Insurance plc.
About Allianz Group
The Allianz Group is one of the world's leading insurers and asset managers with more than 100 million* private and corporate customers in more than 70 countries. Allianz customers benefit from a broad range of personal and corporate insurance services, ranging from property, life and health insurance to assistance services to credit insurance and global business insurance. Allianz is one of the world’s largest investors, managing around 790 billion euros on behalf of its insurance customers. Furthermore, our asset managers PIMCO and Allianz Global Investors manage 1.7 trillion euros of third-party assets. Thanks to our systematic integration of ecological and social criteria in our business processes and investment decisions, we are amongst the leaders in the insurance industry in the Dow Jones Sustainability Index. In 2020, over 150,000 employees achieved total revenues of 140 billion euros and an operating profit of 10.8 billion euros for the group.
*Including non-consolidated entities with Allianz customers
These assessments are, as always, subject to the disclaimer provided below.
Cautionary note regarding forward-looking statements
This document includes forward-looking statements, such as prospects or expectations, that are based on management's current views and assumptions and subject to known and unknown risks and uncertainties. Actual results, performance figures, or events may differ significantly from those expressed or implied in such forward-looking statements. Deviations may arise due to changes in factors including, but not limited to, the following: (i) the general economic and competitive situation in the Allianz Group's core business and core markets, (ii) the performance of financial markets (in particular market volatility, liquidity, and credit events), (iii) the frequency and severity of insured loss events, including those resulting from natural catastrophes, and the development of loss expenses, (iv) mortality and morbidity levels and trends, (v) persistency levels, (vi) particularly in the banking business, the extent of credit defaults, (vii) interest rate levels, (viii) currency exchange rates, most notably the EUR/USD exchange rate, (ix) changes in laws and regulations, including tax regulations, (x) the impact of acquisitions including and related integration issues and reorganization measures, and (xi) the general competitive conditions that, in each individual case, apply at a local, regional, national, and/or global level. Many of these changes can be exacerbated by terrorist activities.
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