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Allianz Commercial promotes Eibhlin Swan to newly created role of head of claims customer delivery

Press release -

Allianz Commercial promotes Eibhlin Swan to newly created role of head of claims customer delivery

Allianz Commercial has merged the claims operations area with the supply and experts team, promoting Eibhlin Swan to the newly created role of head of claims customer delivery.

As head of supply and experts, Eibhlin has been responsible for overseeing supplier services, claims investigators and motor engineers. The outgoing head of claims operations Graham Stait will be moving to a regional manager role in February. Eibhlin is keen to align the operations area, responsible for people and digital capabilities, with the supply and experts team, enhancing their collaboration and delivering streamlined service for brokers and customers.

Eibhlin joined Allianz in 2012 as part of the management trainee graduate scheme and has held a number of leadership roles since. As branch manager in Maidstone, she led the delivery of the SME distribution and technical strategy. In 2021, she joined the claims management committee when she became head of supply and experts, with a focus on digitalisation and sustainability.

As head of claims customer delivery, Eibhlin will report to chief claims officer Graham Gibson, who commented: “We’ve been striving to align various areas of Allianz Claims to deliver the best possible service for brokers and customers. This new leadership position for Eibhlin will enhance that tight cooperation. Besides, her experience in digitalisation and sustainability will be great assets in her new role as these are increasingly crucial for claims.”

Allianz Claims has made a couple of other appointments.

Head of claims handling centre Leanne McGarrity is moving from Milton Keynes to Birmingham, where she’ll be replacing Sarah Smith, who will start a new role focusing on claims efficiency and customer experience.



About Allianz Holdings plc

Allianz Holdings plc is the non-regulated holding company which owns the principal insurance operations of Allianz SE in Great Britain including Allianz Insurance

About Allianz

The Allianz Group is one of the world's leading insurers and asset managers with 126 million* private and corporate customers in more than 70 countries. Allianz customers benefit from a broad range of personal and corporate insurance services, ranging from property, life and health insurance to assistance services to credit insurance and global business insurance. Allianz is one of the world’s largest investors, managing around 716 billion euros** on behalf of its insurance customers. Furthermore, our asset managers PIMCO and Allianz Global Investors manage nearly 1.8 trillion euros** of third-party assets. Thanks to our systematic integration of ecological and social criteria in our business processes and investment decisions, we are among the leaders in the insurance industry in the Dow Jones Sustainability Index. In 2021, over 155,000 employees achieved total revenues of 148.5 billion euros and an operating profit of 13.4 billion euros for the group.

These assessments are, as always, subject to the disclaimer provided below.

*Including non-consolidated entities with Allianz customers.
** As of June 30, 2022

Cautionary note regarding forward-looking statements

This document includes forward-looking statements, such as prospects or expectations, that are based on management's current views and assumptions and subject to known and unknown risks and uncertainties. Actual results, performance figures, or events may differ significantly from those expressed or implied in such forward-looking statements. Deviations may arise due to changes in factors including, but not limited to, the following: (i) the general economic and competitive situation in the Allianz Group's core business and core markets, (ii) the performance of financial markets (in particular market volatility, liquidity, and credit events), (iii) the frequency and severity of insured loss events, including those resulting from natural catastrophes, and the development of loss expenses, (iv) mortality and morbidity levels and trends, (v) persistency levels, (vi) particularly in the banking business, the extent of credit defaults, (vii) interest rate levels, (viii) currency exchange rates, most notably the EUR/USD exchange rate, (ix) changes in laws and regulations, including tax regulations, (x) the impact of acquisitions including and related integration issues and reorganization measures, and (xi) the general competitive conditions that, in each individual case, apply at a local, regional, national, and/or global level. Many of these changes can be exacerbated by terrorist activities.

No duty to update

The Allianz Group assumes no obligation to update any information or forward-looking statement contained herein, save for any information we are required to disclose by law.


Amy Yorston

Amy Yorston

Press contact PR Consultant 07794266474
Sian Baker

Sian Baker

Press contact PR Consultant 07891570995
Sara Robinson

Sara Robinson

Press contact PR Consultant 07918470463