Press release -
Allianz launches digital claims hub and App
Portal provides end-to-end claims notification and tracking for brokers and fleet managers
Allianz Insurance has introduced the Allianz Claims Hub, a digital platform for brokers and motor fleet customers to report motor fleet claims and track all types of motor claims. Allianz’s Claims App, Allianz Notify, has also been launched to enable fleet drivers to quickly and easily report their own claims.
The Allianz Claims Hub is an online portal which allows brokers and fleet managers to take the management of commercial motor fleet claims into their own hands, by providing secure and convenient end-to-end claims notification and tracking.
Brokers and customers can notify motor fleet claims 24 hours a day, seven days a week, using a simple and dynamic question set which allows Allianz to progress claims straight away. The portal also provides the capability for supporting documents and images to be uploaded securely and swiftly at any stage in the journey.
The Allianz Claims Hub’s self-service claims tracking facility allows users to efficiently check the status of commercial motor claims, including motor fleet and motor trade road risk claims. It provides access to relevant financial information including reserves and payments, plus details of instructed third parties such as solicitors and vehicle repairers. If a vehicle repair is being carried out by an Allianz Approved Repairer, the tracking tool will also provide updated information about the status of that repair.
The Allianz Notify App allows motor fleet managers and drivers to report their own claims quickly. Drivers can submit a claim directly at a time that’s convenient for them and securely exchange insurance details with any other parties involved in an incident. On average, using Allianz Notify, drivers can make a claim in three to five minutes.
Margaret Scott, head of claims strategy and customer experience, Allianz Insurance, commented: “Businesses across the UK are currently facing unprecedented challenges. At this time it has never been more important for us to provide as much support as we can and make the claims process as easy as possible for our broker partners and customers.
“I’m proud that the Allianz Claims Hub allows our customers to quickly and conveniently notify and track motor fleet claims. Alongside the Allianz Notify App, we believe these digital claims assets will bring significant improvements to the claims journey for both our broker partners and motor customers.”
Ends
Topics
Regions
The information contained in this press release relates to Allianz Insurance plc. Allianz Insurance plc is one of the largest general insurers in the UK and part of the Allianz Group.
The Allianz Group is one of the world's leading insurers and asset managers with more than 92 million retail and corporate customers. Allianz customers benefit from a broad range of personal and corporate insurance services, ranging from property, life and health insurance to assistance services to credit insurance and global business insurance. Allianz is one of the world’s largest investors, managing around 673 billion euros on behalf of its insurance customers. Furthermore our asset managers PIMCO and Allianz Global Investors manage more than 1.4 trillion euros of third-party assets. Thanks to our systematic integration of ecological and social criteria in our business processes and investment decisions, we hold the leading position for insurers in the Dow Jones Sustainability Index. In 2018, over 142,000 employees in more than 80 countries achieved total revenues of 131 billion euros and an operating profit of 11.5 billion euros for the group.
These assessments are, as always, subject to the disclaimer provided below.
Cautionary note regarding forward-looking statements
This document includes forward-looking statements, such as prospects or expectations, that are based on management's current views and assumptions and subject to known and unknown risks and uncertainties. Actual results, performance figures, or events may differ significantly from those expressed or implied in such forward-looking statements. Deviations may arise due to changes in factors including, but not limited to, the following: (i) the general economic and competitive situation in the Allianz Group's core business and core markets, (ii) the performance of financial markets (in particular market volatility, liquidity, and credit events), (iii) the frequency and severity of insured loss events, including those resulting from natural catastrophes, and the development of loss expenses, (iv) mortality and morbidity levels and trends, (v) persistency levels, (vi) particularly in the banking business, the extent of credit defaults, (vii) interest rate levels, (viii) currency exchange rates, most notably the EUR/USD exchange rate, (ix) changes in laws and regulations, including tax regulations, (x) the impact of acquisitions including and related integration issues and reorganization measures, and (xi) the general competitive conditions that, in each individual case, apply at a local, regional, national, and/or global level. Many of these changes can be exacerbated by terrorist activities.
No duty to update
The Allianz Group assumes no obligation to update any information or forward-looking statement contained herein, save for any information we are required to disclose by law.
