Press release -
Allianz receives seventh marque for claims service as brokers rate expertise and relationships
Insurance consultancy Gracechurch has awarded Allianz its Service Quality Marque (SQM) for the seventh year in a row, after UK regional brokers rated Allianz Commercial’s claims service as consistently outstanding.
The annual independent research found that Allianz ratings were particularly strong for relationships and expertise, as the business insurer struck the right balance between in-person claims handling and online capability through Claims Hub.
Overall, the net promoter score (NPS) for Allianz was high throughout 2022, with a market-leading position in motor, as well as accident and health (A&H), according to the Gracechurch survey.
Gracechurch managing director Ben Bolton commented: “Allianz is one of the largest players in the UK market and its service quality is impressive: investment in claims portal technology has been executed really well, achieving a great balance between people and tech and setting a high bar for the competition.”
Margaret Scott, director of claims strategy & customer experience at Allianz Commercial, added: “Our claims-handling teams are gaining the recognition they absolutely deserve. Their expertise and customer focus are making a difference – and our broker partners have noticed it. It’s giving us further motivation to pursue our claims strategy and deliver excellent service.”
About Allianz Holdings plc
Allianz Holdings plc is the non-regulated holding company which owns the principal insurance operations of Allianz SE in Great Britain including Allianz Insurance
The Allianz Group is one of the world's leading insurers and asset managers with 126 million* private and corporate customers in more than 70 countries. Allianz customers benefit from a broad range of personal and corporate insurance services, ranging from property, life and health insurance to assistance services to credit insurance and global business insurance. Allianz is one of the world’s largest investors, managing around 716 billion euros** on behalf of its insurance customers. Furthermore, our asset managers PIMCO and Allianz Global Investors manage nearly 1.8 trillion euros** of third-party assets. Thanks to our systematic integration of ecological and social criteria in our business processes and investment decisions, we are among the leaders in the insurance industry in the Dow Jones Sustainability Index. In 2021, over 155,000 employees achieved total revenues of 148.5 billion euros and an operating profit of 13.4 billion euros for the group.
These assessments are, as always, subject to the disclaimer provided below.
*Including non-consolidated entities with Allianz customers.
** As of June 30, 2022
Cautionary note regarding forward-looking statements
This document includes forward-looking statements, such as prospects or expectations, that are based on management's current views and assumptions and subject to known and unknown risks and uncertainties. Actual results, performance figures, or events may differ significantly from those expressed or implied in such forward-looking statements. Deviations may arise due to changes in factors including, but not limited to, the following: (i) the general economic and competitive situation in the Allianz Group's core business and core markets, (ii) the performance of financial markets (in particular market volatility, liquidity, and credit events), (iii) the frequency and severity of insured loss events, including those resulting from natural catastrophes, and the development of loss expenses, (iv) mortality and morbidity levels and trends, (v) persistency levels, (vi) particularly in the banking business, the extent of credit defaults, (vii) interest rate levels, (viii) currency exchange rates, most notably the EUR/USD exchange rate, (ix) changes in laws and regulations, including tax regulations, (x) the impact of acquisitions including and related integration issues and reorganization measures, and (xi) the general competitive conditions that, in each individual case, apply at a local, regional, national, and/or global level. Many of these changes can be exacerbated by terrorist activities.
No duty to update
The Allianz Group assumes no obligation to update any information or forward-looking statement contained herein, save for any information we are required to disclose by law.